Follow up to UHaul Customer Service – I Lost

I wrote about a service issue I had with UHaul in regards to faulty readings of the gas gauge. 

I wrote about this issue, showing my receipts and fuel consumption. Check it out here

In a follow up. UHaul corporate got back to me and said “Hi Michael,
We have done further reaseach on the fuel issue and we have found no discrepancies. You need to contact the location you rented from regarding the truck. UHaul Customer Service”

The location told me I was “Sh.. out of luck” when I brought it to their attention and to deal with corporate. But Corporate deferred it back to the location. I’m now trapped in a customer service communication loop with no one taking responsibility and I ultimately paid the price. The customer isn’t always right, but in this case the receipts spoke for themselves. I’m extremely disappointed in the lack of fairness and judgement with UHaul. 

Maybe I should have listened to the location when I first brought it up. I guess his famous words really was not just a nasty thing to say, but really speaking to how problems are addressed. 

Either way, I’m out of pocket and paid more than I should have for the service that I ordered. 


About Mikey, The Crochet Crowd

I am Mikey, owner of The Crochet Crowd Blog. I'm a 'hooker' at heart with the passion to crochet. I am from Ontario Canada and teach how to crochet online through YouTube Video Tutorials. From a simple idea and being at the right place and time in my life back in 2008, the concept of The Crochet Crowd was developed. I'm here to hook and share. Come follow my crochet journey and share yours with comments here and you are most welcome to share your creativity within our Facebook page.
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